Terms And Conditions


These terms and conditions form the basis of the contract through which the INSTITUTE OF ADMINISTRATIVE MANAGEMENT (IAM), incorporated in England & Wales under the Companies Act 1985 (Registered No.09016031) whose registered office is at Institute Of Administrative Management, 3 Manor Farm Offices, Churchend Lane, Charfield, GL12 8LJ will deliver a service to you as an IAM member or subscriber (you). On becoming a member or subscriber of IAM you agree to these terms and conditions. We will handle your personal data in accordance with our privacy policy and the latest GDPR regulations.


By purchasing Goods and/or Services from us, you agree to be legally bound by these Terms and Conditions. These Terms and Conditions are made up of the following two parts: Part A sets out the general terms that govern any purchase by you of Goods and/or Services and Part B provides the definitions of the defined terms that are used in Part A.



Terms And Conditions Relating to The Sale Of Goods And The Supply Of Services



The Contract Between Us


The Terms and Conditions govern the supply of Goods and/or Services to you, that are ordered by you directly from IAM.


Our Terms and Conditions intend to comply with all of your statutory rights as a Consumer. However, in the event that any uncertainty arises, your statutory rights will take priority over these Terms and Conditions.


Where you order Services as a Consumer, subject to the terms of the Contract, once payment has been received IAM will allow you to use the relevant Services for the duration that your use of the Services is permitted as described in the acknowledgement provided by us to you in accordance with clause 4.1 below, and at that time the Contract between us will be formed.


Where you order Services otherwise than as a Consumer, subject to the terms of the Contract, once payment has been received, IAM will allow use the relevant Services for the duration that the Service is permitted as described in the Invoice, and at that time the Contract between us will be formed.


Where you order Goods as a Consumer, subject to the terms of the Contract, the Contract will be formed once you receive an acknowledgement referred to in clause 4.1 below from us relating to your Order.


Where you order Goods otherwise than as a Consumer, subject to the terms of the Contract, the Contract will be formed once you receive an Invoice from us relating to your Order.


Conditions of Use


The Goods and/or Services are available to anyone, regardless of ethnicity, gender or age. You acknowledge and understand that you may not order the Goods and/or Services unless you are legally permitted to do so under the laws in your respective country of residence.


By requesting the Goods and/or Services on behalf of an organisation, you warrant and represent that you have the authority to bind that organisation to the Contract.


By requesting Goods and/or Services on your own behalf, you warrant and represent that you are at least 16 years old, either entering into the Contract for yourself or entering on behalf of another or person in your legal care. If you are a parent or guardian entering the Contract for the benefit of another, you agree that you are fully responsible for their use of the Goods and/or Services, including all charges and liability that he or she may incur.


If we notify you of any change to Goods and/or Services that is required by Law, you agree to act as necessary upon the change.


Whilst we will endeavour to tell you about changes to Goods and Services, including promotional offers, security or any other reasons, the IAM is entitled to modify or discontinue the provision of Goods and Services (or any parts of them) at any time without giving notice to you.




The Price payable for the Goods and/or the Services that you request are as set out in the Invoice we send to you and, where you are a Consumer, in the acknowledgement we send to you in accordance with clause 4.1. The Invoice and acknowledgement will set out whether or not the Prices are inclusive or exclusive of the delivery costs and the VAT or other applicable sales tax or duty (if any).


Payment and Delivery


Where you are a Consumer and you place an Order we will send you written confirmation via email of your Order setting out the details of the Goods and/or Services to be supplied to you and the date of purchase.


The IAM may suspend delivery of Goods and/or Services until full payment is received. If the IAM has delivered Goods/Services and such remain neither paid for nor made available for collection when reasonably demanded, then IAM may recover the outstanding payment and/or recover costs to be paid by the Consumer.


Any period or times stated for delivery, or for compliance with any other contractual obligations of IAM are estimates only. If the estimated delivery date cannot be met then a subscribing member (but not a Business User) will be contacted and advised of a proposed new date for delivery. If the revised delivery date and delivery is not made within 30 days from the original date that the Contract was formed or the previously agreed delivery date (if applicable), then you may cancel the Contract without charge and the IAM shall provide a full refund. In any event, IAM accepts no responsibility for loss or damage resulting from delay or failure to notify a Business User of any such delay.


Membership Benefits


Membership of the IAM will provide you with membership at Subscriber, Student, Affiliate, Associate, Member, Fellow, Retired/Lifetime level. Companions of the Institute join by invitation only including Honorary Members.

As an IAM member you will receive a wide range of benefits.

A typical membership package may include:

●      Post nominal letters

●      Full access to the IAM website

●      Support with CV writing and career development

●      Networking through our events and dedicated forums

●      Access to a variety of training and development content

●      A range of discounted products / services both direct with IAM and through IAM selected partners

●      Guidance on CPD and support with your CPD record keeping

●      Access to the IAM Academy including discounted courses

●      Other benefits not listed above


Membership packages may vary according to the grade of membership held. Subscribers are given specific benefits which are outlined below:

We reserve the right to change the benefits that apply to IAM membership at any time and without prior notice.

Any external providers of a benefit included within your membership package will have absolute discretion in relation to the provision of services, and membership of IAM does not guarantee that the external provider will accept an application from a member for the provision of services.

Services supplied from an external provider will be subject to the provider’s own terms and conditions, and we do not accept any liability for loss or damage suffered as a result of a fault, error or omission in the provision of these services.

We reserve the right to change our external providers without prior notice and our decision on services provided is final.




Subscribers will receive:

●      IAM’s email newsletter, at least monthly;

●      Access to IAM’s online on-demand information and resources

●      Invitations to webinars and online events

Subscribers do not have access to the full range of benefits generally available for IAM Members and do not receive Member benefits. They are not able to use IAM post nominals. However, Subscribers can upgrade to full membership and gain access to such benefits subject to an appropriate assessment being successfully completed.


Contract Acceptance


When you click to submit your application you are making an offer to subscribe to the IAM which, if accepted by us, will result in a legally binding contract.

At the point of renewal of your membership, your renewal payment is confirmation of the continued acceptance of this contract. You may not transfer any of your rights and obligations under these terms and conditions to another person.


Cooling Off Period


Once we accept your application, you have seven working days in which you may cancel your subscription without any penalty if you change your mind. If you wish to cancel, you must notify us within these seven working days in writing, by email or cancel your membership online.


Professional Conduct


By proceeding with this application, you are confirming that, as a member of the Institute of Administrative Management, you will be committed to professional development and that you intend to develop your skills and professionalism continuously.

All members other than Subscribers are also agreeing to abide by the IAM’s Code of Excellence, Code of Conduct or similar, aimed at upholding the highest professional standards.

All members subject to IAM standards sign up to it on joining, and reaffirm their commitment on an annual basis through renewal of membership. Any breach of the Code which results in a formal complaint made against you may lead to cancellation of your membership, including subscription rights.


Refusal Rights


We reserve the right to reject or cancel your application if we are unable to obtain payment authorisation from the issuer of your card or from your bank in the case of direct debit payments. If you have been convicted of a criminal offence which is not yet spent, or have a prosecution pending, this must be declared. A declaration must also be made of insolvency or undischarged bankruptcy. Please note: this information will be treated in the strictest confidence and will only be taken into account if relevant. Spent convictions under the Rehabilitation of Offenders Act need not be disclosed.

We may immediately revoke the membership of any member who provides misleading or false information. Our decision in this respect is final.

Grades and upgrades are granted by our Assessment team. We may downgrade an application if the evidence we have received does not meet assessment criteria. You may appeal any grade offer or downgrading if you believe it to be unjust on the basis that it does not reflect your management experience or academic achievements. If you appeal, we will carry out a review, following which the decision of the Assessment team will be final.


Force Majeure


Neither party shall be liable to the other for any delay or non-performance of its obligations by reason of matters beyond its control including, but not limited to, any act of terrorism, war, riot, civil commotion, compliance with any law or government order, fire, flood or storm, pandemic, strikes, or any other industrial dispute, delay in transit, power failure, postal delay, or any event that cannot be reasonably be planned for or avoided.

In such a situation, we will perform our obligations as soon as reasonably possible.


Cancellation Rights


If you are a member, you may cancel this Contract until, but no later than, 7 calendar days or 5 working days prior to the anniversary of your membership.


You may end your subscription to any Services at any time by giving IAM at least one calendar month’s prior written notice. To withdraw a request or end your subscription to any Services you must notify the IAM via info@instam.org in writing by post or email indicating your intention to cancel the Contract.


We may terminate this Contract upon giving written notice to the Customer if:


you commit a material breach of the Contract and fail to remedy such a breach, if capable of remedy, within 30 days of written notice being given by us requiring a remedy; or


you fail, without good reason, to pay on time.


We shall be entitled to cancel or suspend delivery of any Goods or supply of Services if the performance of our obligations under this Contract is any way adversely affected by any cause whatsoever beyond our control including but not limited to the delays or defaults of our suppliers or the default of any sub-contractor, war, strike, lock-out, trade disputes, flood, accident to premises or machinery, or act of terrorism.




Your IAM membership will automatically renew upon the anniversary of your application. You will receive a renewal notice in advance of the anniversary of your application date, informing you of your entitlement to cancel and of any changes to your Direct Debit payment. Any payment arrangements that have been made by Direct Debit will automatically continue, unless you notify your bank/building society that you wish to cancel it.

If you wish to cancel your membership, you must inform us of your intention to cancel a minimum of five working days prior to the anniversary of your application. This must be sent to us in writing by letter or email.

Although you may cancel your membership at any time, no refunds will be provided unless the notice requirements are complied with.




Membership fees are set out on our website.

Payments must be made either annually using a valid credit or debit card, or by monthly direct debit;

We reserve the right to increase or reduce the price of the membership fee on an annual basis. You will be informed of any fee increase within your renewal letter. If we discover an error in the price of your membership, we will inform you as soon as is reasonably possible.

Fees are for individual membership only.

An increase of annual membership may be increased each year by an average rate of inflation or to reflect changes in membership that are considered significant and incur additional costs requiring recovery by IAM.


Credit Card Permission


If you are not using your own credit/debit card to pay your membership fee, you must ask the permission of the card holder before entering the payment details.

When you apply for, or renew, your membership, you are confirming that you are authorised to make payment.


Direct Debit


Payment by direct debit is the simplest and the most convenient way to pay your IAM membership.

If you have an annual direct debit agreement then payment is automatic through your bank or building society, beginning on the payment date shown on your renewal notice.




We will not be liable to you in respect of any membership related benefits, goods or services provided by a party other than IAM and we specifically exclude liability for any loss or damage suffered by you as a result of your involvement in whatever manner with a third party.

Our liability to you in the event of certificates being lost in dispatch shall be limited to replacement of the missing issues at our discretion.

Our liability for maintaining CPD records extends only to the duration of your membership.

You acknowledge that you are joining or subscribing to IAM for professional or business purposes.

These Terms and Conditions do not and shall not affect your statutory rights.




We take care to ensure all content and information provided by us is as complete, accurate and up to date as possible.

However, we provide the information for educational and training purposes only and you should not rely on it as the sole basis for making business, legal or other decisions. You should seek appropriate independent advice before applying any of the information provided to specific situations.

The content of all information is the opinion of the author.

You must not do anything which infringes the copyright or other rights of the author.




Diligence and care should be taken when using the information provided. All services are subject to copyright law. We use our best endeavours to ensure all information provided by us is as up to date as possible.


Events and Webinars


Members may be invited to events organised by us or our partners for informational and networking purposes.

Cancellation terms may vary depending on the type of event and the event organiser.

Please check details at the time of booking or prior to attending, wherever possible.




These terms and conditions are governed by and will be construed in accordance with English law. Any dispute or claim must be brought before the English courts irrespective of a member’s location.


Third Party


No person who is not a party to these Terms and Conditions and/or any Contract shall have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions or any Contract.


Brand Protection


You may not use our logo, trade mark, or any other aspect of our branding. Doing so could result in legal action being taken against you.


Your liability


You agree to indemnify and hold the IAM harmless from and against any breach by you of these Terms and Conditions, including without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses) howsoever suffered or incurred by IAM in consequence of your (or your users’) breach of these Terms and Conditions.


Personal Information and Privacy


You agree that IAM may process your personal information that you provide to it for the purposes of providing any Goods/Services to you and/or sending marketing communications to you. Details of our privacy policy are set out at www.instam.org


All data provided will be held secure and in accordance with data protection law and regulations.


Contact Details


IAM operates a complaint handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, you shall give a notice of complaint to IAM in writing to the following address:


Customer Service

Institute of Administrative Management

Unit 3, Manor Farm Offices,

Churchend Lane, Charfield,

Wotton-Under-Edge GL12 8LJ,

United Kingdom

E-mail: info@instam.org




No additions to or modifications of these Terms and Conditions or any Contract shall be effective unless accepted by IAM in writing. IAM is entitled to terminate or revise the provisions of these Terms and Conditions and any Contract with immediate effect in the case of obvious errors or inaccuracies regarding the Goods, Services or Prices.


Entire Agreement


The Contract sets out the whole of our agreement relating to the supply of the Goods and/or the Services to you by IAM, and supersedes and extinguishes any prior agreement, undertakings, representations, warranties and arrangements of any nature, whether in writing or oral, relating to such subject matter.


In particular, nothing said by any person on behalf of IAM should be understood as a variation of the Contract or as an authorised representative about the nature or quality of any Goods and/or the Services offered by IAM. To the extent permitted by law, IAM shall have no liability for any such representation being untrue or misleading.


This clause will survive any expiry, cancellation or termination of a Contract for any reason.




If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.




In respect of Consumers, we may at any time, without consent of the Consumer, assign all or any part of our rights, benefits and/or obligations arising pursuant to these Terms and Conditions and/or any Contract to a competent third party, provided that the assignment does not negatively affect the provision of Goods and Services to such Consumer (if any) and the rights or remedies of the Consumer under the Terms and Conditions and any Contract.


In respect of Business Users, we may at any time, without consent of the Business User, assign all or any part of our rights, benefits and/or obligations arising pursuant to these Terms and Conditions and any Contract to a competent third party.


You may not assign or transfer any of your rights or obligations, nor subcontract any of your obligations, under these Terms and Conditions or any Contract without the prior written consent of IAM.




“Business User” means a legal entity or a person who buys or agrees to buy the Goods and/or the Services from IAM for use by an employee or third party;

“Consumer” means an individual who buys or agrees to buy Goods and/or Services from IAM for their own use;

“Contract” means these terms as amended from time to time and the order confirmation that may be given by us to you in accordance with clause 4.1 and applicable Invoice;

“Customer” means Consumers and Business Users collectively;

“IAM”, “our” or “we“ means the Institute of Administrative Management or its successors or assigns;

“Goods” means all goods and products, including but not limited to membership, examinations, student handbooks, journals, periodicals, magazines, software, and other material that are from time to time supplied by the IAM and available for customers to purchase;

“Brand Protection’ means ‘Intellectual Property Rights” and includes all patents, trademarks, registered designs, and applications for the same, copyright, design rights, know-how, trade and business names and any other similar protected rights in any country;

“Invoice” means the invoice to be sent by the IAM to the Customer specifying (i) the Price of Goods or Services, the delivery cost and the VAT and other applicable sales tax or duty (if any) payable by the Customer and (ii) the arrangements for payment;

“Order” means your order for Goods and/or Services as set out on an Order Form as received by us and as may be acknowledged by us in accordance with clause 4.1;

“Price” means the total charges or purchase price payable for the Goods and/or the Services sold by IAM to the Customer;

“Services” means all the publications and services, including but not limited to membership and associated benefits, events and programmes that are from time to time supplied by the IAM and available for customers to purchase or subscribe;