Professional Development Overview


We are, and have been for over 100 years, proud to assist administrative professionals throughout their career. 

Although there will always be some topics that are of constant relevance for some roles in the profession, such as communication, minute-taking and Microsoft skills, we ensure the opportunities provided reflect the diversifying role of the administrative professional and the increasing skill-set that employers are looking for. 

Balancing work and home life can also be challenging, therefore, we provide training and development opportunities over a variety of platforms; online, distance learning and classroom-based, enabling you to find methods that are suitable for you. 

Through our accredited partners you get access to the only regulated PA/EA and office manager qualifications in England at special IAM rates.

For a more flexible approach we have our own suite of business, administration and management qualifications.

Whether you need bitesize training or something more substantial, and whether you need it in person or online we have an extensive catalogue of courses available.

Our CPD events are run nationally and with the top speakers and featuring subjects that matter. For two hours you will get the chance to hear two speakers, network with peers and boost your CPD points. All this for only £5 per member, with free places for Corporate Members.

When you join you get access to our extensive list of partners, all offering special IAM discount. Topics include: Microsoft Office, Corporate Social Responsibility, Resilience, LinkedIn, PA/EA specialisms, Mediation, Negotiation, and many more.

If you need to boost your online presence, prepare for an interview or spruce up your CV/resume then check out our webinar programme.