Event: The Art of Communications with Heather Baker


Date: 18th April

Time: 6:15-8:15pm (coffee from 6:00pm)

Location: Holiday Inn Manchester City Centre, 25 Aytoun Street, Manchester, M1 3AE 

Event details

We all communicate naturally; most find it impossible not to… but we don’t always communicate effectively. This session will give you tips on how to:

  • Communicate intelligently to improve relationships, be truly professional and feel good about yourself
  • Understand the different ways we communicate, including written communication and listening
  • Interact effectively on social media and understand techniques to influence colleagues and managers

Following over 20 years as a secretary and then PA, Heather pioneered specialised training for PAs and administrators in the UK when she established Baker Thompson Associates in January 2000. She now travels the world enabling Office Professionals to find ways to excel in their roles and contribute to the success of their organisations.

She is the author of 4 Amazon top ten selling books and the creator of the BakerWrite speed writing system. Heather is very proud to be a Prince’s Trust Business Mentor and a supporter of and mentor for Isipho Admin in South Africa.

Event Fees:

Event costs £15 (incl. VAT) for Members. Non-members can register for £20 by clicking the "Non-IAM Members" link or contacting IAM through email or phone mentioned below.

Refreshments will be provided to ensure your evening is even more enjoyable.

To reserve a space, click below:-

Existing IAM Members - Signup Here


Non-IAM Members - Signup Here



For enquiries, please contact IAM by

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: 01952 797 396

Places are limited so don’t delay!


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